RSA ACT ONLINE

SITHFAB021 - Provide responsible service of alcohol

RSA Certification in ACT-Course Summary

Requirement: In the Australian Capital Territory you require an RSA certificate that is not less than 3 years old, and issued by an approved training organisation if you are engaged in the sale, supply or service of alcohol at a licensed premises.

Course code: SITHFAB021 - Provide Responsible Service of Alcohol

Validity: Valid in ACT, QLD, WA, SA, NT, TAS

Delivery: 100% Online – Flexibility to start, stop, and resume when you like

Duration: Our ACT RSA course takes around 6 hours, depending on your pace.

Cost: $59

Why Trust Us: ✓ Quick Assessments, ✓ High Quality Support (by humans!) ✓ Accredited RTO (52312), ✓ No Hidden Costs, ✓ Join 200,000+ Successful Students

Start Your Responsible Service of Alcohol Course Today!

Supercharge your career in the hospitality space and get your Responsible Service of Alcohol (RSA) certificate in Canberra with Access All Areas Training. Our nationally recognised RSA courses are entirely online, making it easy for you to get started right away no matter where you are in the ACT.

If you need to complete your RSA in Canberra, why not do it online with us? Enjoy self-paced online training with all the information and resources you need to ace your course.

This course is done entirely online with our dedicated learning platform, which you can start, stop and resume at any time. Our helpful training staff are always available to help, ensuring you understand all of the content and become a qualified RSA recipient.

SITHFAB021 - Provide Responsible Service of Alcohol

Upon successful completion of your RSA ACT online training, you will receive a Statement of Attainment for SITHFAB021 - Provide Responsible Service of Alcohol. A copy of your Statement of Attainment must be presented to your employer as soon as practicable.

Do I Need An RSA In The ACT?

Employers in the licensed hospitality industry require any employee serving or selling alcohol to the public to obtain their mandatory RSA certification by an approved RTO.

If you’re involved in selling, supplying or serving liquor, you have 28 days from starting your job or volunteer role to complete the course.

This nationally accredited ACT RSA online course is suitable for everyone involved in the sale, supply or service of liquor at a licensed premises, including:

  • Food and beverage attendants
  • Packaged liquor salespersons selling in person, over the phone or online
  • Winery, brewery and distillery cellar door staff
  • Alcohol supplier sales representatives
  • Security staff who monitor customer behaviour
  • Venue licensee responsible for responsible service of alcohol (RSA) management

PLEASE NOTE: As of 9 September 2022, interstate RSA certificate holders can now complete the ACT RSA refresher course instead of the full course.

Step 1: Register and Pay for your course.

Step 2: Make sure you have provided your ID requirements (see below). We cannot assess your course, until we have received all the require documentation.

Step 3: Study the Online course material and complete the assessments.

* For delivery & assessment information see “Course and Assessment details” tab.

Step 4: Once you have submitted your assessment (including the Observer Report) and our trainers have assessed your work as meeting all the requirements of the unit of competency, you will receive via email, your Statement of Attainment (SOA) for immediate download.

Before you start, please consider the following:

  • Have you read the Student Handbook? - This outlines your rights and our responsibilities. It also outlines what Vocational Education and Training is.
  • Did you look at the relevant policies? Things like privacy, complaints, and refunds.
  • Have you considered the NCVER (National Centre for Vocational Education Research) Privacy Statement? NCVER collects data on training outcomes. All RTO’s (Registered Training Organisations) must collect data and pass it on to NCVER.
  • Please make sure you understand all learning and assessment requirements as described on the Course and Assessment tab.
  • Do you consider yourself to have a learning difficulty or disability which may limit your ability to do this course? If so, please contact us on info@aaat.edu.au . This is so we can help you if required

The time taken to finish the course will vary from person to person - typically the course will take approximately 6 - 10 hours to complete, including assessment

Once you have submitted all your assessment pieces, along with any required supporting documentation, you will be assessed.

Identification

  1. ID - We are required by law to verify your identity. You will be asked to provide a legible copy of a photo identification - for example a driver’s licence, proof-of-age card or passport. Detailed instructions on what is required and how to submit will be sent to you in your confirmation email and is included at the commencement of your online training. Providing proof of ID is a pre-requisite to receive your certificate.
  2. Statutory Declaration - All students undertaking a RSA Course within the ACT are required to complete a Stat Dec.
  3. USI - Unique Student Identifier (USI): All registered training providers must collect a USI before a Certificate or Statement of Attainment can be issued process.

  • A valid Email account.
  • A computer or laptop
  • An authorised form of identification.
  • Either a Digital camera / scanner / fax / iPhone or ability to upload documents from your files to your student account.
  • A digital device to record video as part of your observation
  • A reliable internet connection
  • Our system has been optimised for Chrome

Language, Literacy and Numeracy (LLN) requirements for this course.

You must be able to:

Reading Skills:

  • read at times complex information in:
  • general, regulatory and advisory information issued by local, or state and territory liquor licensing authorities
  • in house policies and procedures
  • specific provisions of relevant state or territory licensing requirements
  • read a range of identification (ID) and proof of age documents, signage, and warning signs and wording within in-house policies and procedures.

Oral Communication:

  • provide information on responsible service of alcohol laws in a way that is easily understandable for customers
  • speak firmly and clearly with intoxicated customers in a manner that de-escalates conflict.

Numeracy Skills:

  • calculate volume and number of standard drinks or samples
  • determine customer’s age from date of birth on ID and proof of age documents.

Teamwork Sills:

  • share customer information with team members to ensure proper responsible service of alcohol practices within the organisation.

Self-Management:

  • deal with hostile or uncooperative customers in a professional manner and in line with organisational procedures.

The nationally accredited SITHFAB021 - Provide Responsible service of alcohol (RSA) is mandatory for all other bar staff engaged in the sale, supply or service of liquor at a licensed premises,

Staff engaged in the sale, supply or service of liquor have 28 days from the date they commence employment/volunteer in that capacity to complete the course. A copy of your Statement of Attainment must be presented to your employer as soon as practicable.

At AAAT we are very proud of the business we have built, and wanted to let you know why we think we are different to the other training companies.

If you chose AAAT for your training you will get;

  • Your own online training account where you can store and access your accreditations and course material. You can keep this access even after you have finished for future reference
  • Engaging content via a genuine on-line learning environment (not just boring old PDF or PowerPoint slides!)
  • A training and assessment team with a strong history in the hospitality industry. We only provide training for the Hospitality Industry.
  • A team focussed on making your learning work for you and getting you the accreditation you need as soon as possible. We have helped over 60,000 students get their training accreditations.

Perhaps, our clients say it best….

Having been in the hospitality industry for over 35 years and due to the requirement to move interstate and internationally I’ve been required to complete a range of RSA courses. The Access All Areas training programme is one of the best training modules I have completed

Mike, General Manager Resort Hotel, TAS

Just a quick email to mention how Alicia was exceptional with me today. She helped me throughout my RSA NSW online course and even stayed after work to make sure I would get my certificate -she saved my job and deserves the ''employee of the month''

William, NSW

I really appreciated the videos to make the situations more realistic. I also appreciated the 2nd and 3rd opportunities to get the answer correct rather than just being rejected as unsuccessful. It was also extremely helpful to know you were just a phone call away when I got really stuck.

Robyn, SA Vineyard

The Access All Areas RSA training programme was convenient and uncomplicated. The system was easy to navigate through and their customer service was excellent.

Mark, NSW

Disclaimer: Access All Areas Training (AAAT) is an ASQA-registered Registered Training Organisation (RTO 52312). We have been delivering nationally accredited RSA and hospitality compliance training across Australia since 2010 — over 20 years of experience. More than 200,000 students have completed their training with AAAT. Verify our registration at training.gov.au.

Please note: This course meets the requirements of Access Canberra at the time of publication. RSA requirements in the ACT can change — students are encouraged to verify current requirements with Access Canberra before enrolling. Learn more about our credentials and team on our About page.


DELIVERY AND ASSESSMENT

SITHFAB021 – Provide responsible service of alcohol - Unit Requirements

This nationally recognised unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

THIS COURSE IS SUITABLE FOR LEARNERS WHO:

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

EVIDENCE GATHERING

Assessment is undertaken using different formats, yet:

  • All assessments are untimed and are conducted as open book assessment (this means you can refer to your Learner Guide or any other material during the assessment).
  • You must read and respond to all questions,
  • You must complete the task independently and using your own words.
  • No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Yet Satisfactory.
  • Not Yet Satisfactory will be followed up by the assessor with feedback. You must review this and resubmit your assessment considering the feedback
  • As you complete this assessment task you are predominately demonstrating your knowledge to your trainer/assessor.
  • Current and authorised Identification must be submitted
  • Access Canberra also require a Statutory Declaration proving identification be submitted. This can be downloaded at the beginning of the course
AMOUNT OF TRAINING

Your course will take you around six (6) hours to work through the learning material and then around two (2) hours of assessment, depending upon your previous experience.

To ensure that you meet the learning outcomes for this unit, you are asked to complete the following General Assessment requirements – there are two (2) main sections of the assessment – Knowledge and Performance.

Knowledge assessments assess your ability to understand legislation, operational requirements to maintain required standards and duty of care around the service and consumption of alcohol.

Performance evidence is gathered by assessing your ability to undertake practical activities in working in a business which serves and sells alcohol, safely.

ASSESSMENT

Before enrolling, all learners must read and agree to the course Terms and Conditions.

They must also confirm that:

  • All work submitted will be their own.
  • They understand the refund policy.
  • They acknowledge they have three (3) months to complete the course.
Learning and Progression

Learners can progress through each of the six (6) learning chapters at their own pace, allowing for individual learning needs. Each chapter includes the required learning content, support materials, videos, and resources necessary to complete the assessment.

Upon successful enrolment (including provision of a valid USI), learners are granted full access to the course and can begin progressing through the chapters.

Assessment Components

Quiz Questions

  • Each chapter includes quiz questions based on the content.
  • All questions must be answered correctly to proceed to the next chapter.
  • Learners have three (3) attempts to pass each quiz.
  • After three unsuccessful attempts, course access will be temporarily locked.

Free Text Responses

  • Learners must complete written responses to specific questions.
  • Answers must meet the required benchmarks to be marked as satisfactory.

Case Studies

  • Four (4) scenario-based case studies are included.
  • These reflect real-world situations that staff may encounter in licensed venues.

Video Verification

  • Learners must submit a short video holding their photo ID, stating their full name and date of birth.
  • In the same video, learners must answer a set assessment question.

Role Plays

  • Two (2) role plays must be submitted.
  • These demonstrate refusal of service, seeking support, and informing a manager of an incident.

Competency Conversation

  • This is only required if the assessor identifies minor gaps in submitted assessments.
  • A short verbal discussion may be conducted to confirm understanding.

This process ensures all required knowledge and skills are assessed in line with the unit requirements.

FEEDBACK AND COMPLETION

Upon submission of all your assessments, a Trainer and Assessor will review your work. If any of your answers or videos do not meet requirements, feedback will be sent to you. Please read through this carefully, review the learning material and resubmit your work.

  • Please allow two (2) working days for assessment.
  • If you are marked as correct and email will be sent to you.
  • If your work does not meet requirements, feedback will be sent to you.
COURSE MATERIAL
  • Learning resources provided to you through our portal
  • Learning and assessment is conducted through our learning portal.
  • All your learning resources, including Liquor Regulations and guidelines, videos, legislation, and safety guides, are available on your learner portal.
  • Assessment material is online.
  • Links to regulatory agencies
  • Signage
  • House policy
  • applicable fact sheets
  • required templates
EQUIPMENT YOU WILL NEED TO HAVE ACCESS TO
  • Computer
  • Video recording device. Smart phone or tablet are fine
  • internet access and the ability to download templates and upload recorded content

1. Is this RSA approved by Access Canberra?

Yes, aligned to Gambling and Racing Control Act 1999.

2. Do all alcohol-serving staff need RSA?

Yes, including club and event staff.

3. What is a “Mandatory Contact Officer”?

All venues must have trained personnel accessible during trading.

4. Does ACT require refresher training?

Every 3 years recommended.

5. Does the training include ACT penalties?

Yes — including higher fines for minors on licensed premises.

6. Will this RSA transfer interstate?

Yes, except NSW and Victoria

7. What happens if there is a compliance audit?

The course covers audit expectations and documentation.

8. Does ACT require ID scanning?

Not mandatory statewide, but covered in case studies.

9. Does this RSA cover intoxication signs?

Yes — ACT-specific examples included.

10. Is the course self-paced?

Yes.